Every piece is cast by hand after you place your order — we don't keep large finished stock. Once your deposit is verified, our goldsmiths begin production. We'll confirm a delivery date with you, and let you know here on the site (and by WhatsApp) once it's ready.

Yes — many pieces let you choose from a set of available gemstones and/or gold colors before adding them to your bag. Your choice is saved with your order and shown on your eventual Certificate of Provenance.

Some gemstone choices (rarer or made-to-request stones) need us to confirm availability with our supplier first. If you select one of these, your order becomes an "order request" instead of an instant checkout — no payment is taken until we confirm your stone is available, at which point you'll be able to complete payment.

Contact us as soon as possible at the details below. Once production has started, we generally can't make changes or offer a change-of-mind cancellation — see Returns & Exchanges in our Terms of Service for the full policy.

At checkout you pay a production deposit via Whish; the remaining balance is paid in cash when your piece is delivered. After paying the deposit, you'll upload your Whish payment screenshot for our team to verify — you'll see your order marked "Deposit Paid" once that's confirmed.

Deposits are non-refundable once production has begun, since your piece is being made specifically for you at that point. If there's ever an issue with your order, contact us directly and we'll work it out with you.

Yes — gift cards can be purchased directly on the site and applied toward any order at checkout. Gift card purchases are final and non-refundable, but the balance never expires.

From time to time, yes. If you have a promo code, you can enter it directly in your bag or at checkout to see the discount applied before you pay.

We currently serve customers in Lebanon. Pick your delivery location at checkout to see the applicable delivery fee.

Check "My Orders" in your account at any time for the latest status. Once your piece is delivered, our team marks it as such and it will show as "Delivered" with the date, along with a certificate link.

Since every piece is made specifically for you, we don't accept change-of-mind returns once production begins. If your piece arrives damaged, defective, or not as described, contact us within a reasonable time of delivery and we'll make it right — see our Terms of Service for full details.

It's a digital certificate created for your specific piece once it's delivered, recording details like your chosen gemstone(s) and gold color. You'll find a link to it under that order in "My Orders" — it's yours to save or print.

Use "Visit" in the menu above, or head to our Book a Visit page, choose the type of visit, and pick a time that works for you. We'll confirm your appointment shortly after you request it.

Use "Track Your Appointment" under the Visit menu, or the tracking option on the Book a Visit page — you can look it up with the details you booked with.

You'll need to sign in to check out, but you can browse the full collection freely without one. Having an account lets you track orders, save pieces to a wishlist, and see updates on order requests and appointments.

Yes — once your order is marked delivered, you can rate and review it from "My Orders": star ratings, a short comment, a longer story, and an optional photo. We review each submission before publishing; a published review — including your name, general location, and photo if you added one — appears on our Client Story page and homepage.

If you add your date of birth at sign-up (it's optional), we may send you a one-time discount code around your birthday. It's not automatic — a real person on our team decides whether and how to send it, so sharing your birthday with us doesn't sign you up for automatic emails.

Yes — go to "My Account" and select "Delete My Account." This removes your sign-in and saved details; your past orders and any review you've had published stay on file, as described in our Privacy Policy.

It's our ongoing loyalty draw — every delivered order earns you degrees on one shared wheel, based on how much you spend. Once the wheel fills to 360°, it spins live and one name is drawn to win a piece made exclusively for the wheel, never sold otherwise. See The Wheel on our homepage for the live standings and current prize.

Once your order is marked delivered, you'll see the degrees you earned right there under that order in "My Orders," and we'll mention it in your delivery confirmation message too.